The challenge
Bayside Dental Group had grown from one practice to three through acquisition, and inherited three different IT setups, two practice management systems and no central backup. Staff at each office called a different vendor for help, and the owners had no visibility into cost or risk.
What we did
Over a 90-day engagement we standardized all three offices on managed workstations, moved email and files to Microsoft 365 with HIPAA-appropriate settings, consolidated imaging and practice management onto a single hosted environment, and implemented image-based backups with daily verification. Every migration was scheduled around patient hours, with no office closing for IT work.
The results
- Support tickets down 41% within six months of go-live
- Zero unplanned downtime during three office migrations
- One monthly invoice replacing three vendors
- Passed the group's first HIPAA security risk assessment with no critical findings
Bayside continues on our Professional plan with quarterly technology reviews and is planning a fourth location in 2026.